Employee

Employees who bring a positive and uplifting presence in the workplace have much to offer.  Their cheerful attitude, enthusiasm, creativity, collaborative spirits and ability to motivate others brightens the mood and energy level throughout the office.  This month’s Star is one who undeniably embodies these traits, as you will see in the quotes from her coworkers below.  We are pleased to introduce you to Donna Villalobos, Customer Service Representative in the Nacogodoches...

While vocal and outgoing employees often receive praise for taking charge, there is also great value in the more reserved ones. These individuals are often attentive listeners, observant, detail-oriented, and possess strong analytical and problem-solving skills. This month’s Star may have a more low-key personality, but she has proven her commitment and exceptional performance to both customers and coworkers.  We are excited to introduce you to our October Star of the Month, Morgan...

While today's focus on individualism may not always acknowledge those who prioritize the team, it's important to recognize that these individuals play a crucial role in achieving long-term success and boosting morale.  Our September Star is being honored for the demonstration of traits such as cooperation, patience, problem-solving, and leadership, always putting her team first.  We are excited to introduce you to Alicia Campbell, Loan Document Specialist, who works in the bank’s...

The position of a bank teller is challenging even when you have the advantage of a home office and the support of a specific team. Add on top of that the facets of working in different environments, with different people, for a different set of customers every day, and it becomes exponentially more difficult. This month’s Star is one of our regional floater tellers, and balances all that is expected of her with grace and charm, plus an eagerness to continuously learn and better herself....

Our July Star of the Month has made a significant impact in her short time with the bank. She willingly shares her knowledge and experience bringing great value to her team and those around her. For these reasons, we are excited to introduce you to Cindy Davis, Loan Assistant to the Regional President for the Southeast region, and our July Star of the Month.

A member of the Austin Bank team since 2021, Cindy works in our Cleveland office. She brought with her several years of banking...

At Austin Bank, we operate daily on the core values that have sustained us for more than 120 years. Service is one of those. Here we say, “helping people is at the heart of what we do”, and this month’s Star is being recognized for living out that value every day. Known for her willingness to find a way to help not only customers but coworkers as well, she leads her team by example. We are proud to introduce you to Adrianna “Anna” Sanchez, Teller Operations Supervisor,...

In our days of automated everything and the use of artificial intelligence, there is still something to be said for help received from a human being. In the midst of all of the technology solutions we have available, Austin Bank is proud to offer our customers the opportunity to speak to an individual when they need help or have a question. The Customer Care Center at the bank handles an average of 42,000 calls per month, and managing the staff taking care of this large task is no small feat....

When you think of working for a bank, you can easily list the tellers, lenders or office managers you may see on a daily basis.  However, there is a large team working diligently behind the scenes to ensure these front line employees have what they need to conduct business in an efficient, safe, and compliant manner.  Our December Star is one such employee, working in the bank’s Bank Secrecy Act (BSA) department.  We are honored to introduce Heather Stephens, Operations Officer...

Lori Danielson
Elected Assistant Vice President and Relationship Manager

The Longview lending team welcomes new Relationship Manager, Lori Danielson, to their Oak Forest office on July 6. She is a graduate of Longview High School, Kilgore College and Texas A&M University. Lori brings 11 years of business development, sales and management experience, most recently serving as Area Vice President of Business Development for Gentiva Health Services responsible for North East Texas...

In an institution like a bank, it is sometimes easy to forget about the team in the back – not customer-facing – and the roles they play to support the front-office team.  While these individuals do not often interact with bank customers, they do provide a level of service and aid to those working the front lines that requires great communication and collaboration skills.  This month we want to spotlight one of our back office team members referred to by her colleagues as...