Posted On: April 4, 2025 by Austin Bank in: Fraud Alert
ATM and Debit Card fraud is becoming increasingly widespread with the high tech methods employed by criminals. Common methods used by criminals to steal your card information are phishing scams or unsolicited emails, breach of a retailer computer system, and card skimmers at ATMs or gas pumps.
Criminals may even call pretending to be your financial institution’s fraud department and tell you there is an unauthorized charge on your card. They will then ask for your card number, PIN number, online banking credentials, social security number or other personal information. They claim they need this to verify your identity. If Austin Bank contacts you, we WILL NOT ask for personal information such as user name, password, account numbers, card numbers, or PIN numbers.
It is very important to ensure your contact information is up-to-date at the bank. We monitor debit card activity for suspicious transactions, and will attempt to contact you via text or phone. Austin Bank also provides a mobile app for our customers to control their debit card and monitor transactions.
For more information on our mobile app, click here.
It is essential to stay vigilant and report unusual activity immediately.
If you feel you are a victim of one of a scam and provided your card or personal information, or notice any transactions on your account that you did not authorize, these are the numbers that are safe for you to call into:
Monday through Friday, 7 a.m. to 7 p.m. - 800-644-9275
Outside of these hours - 833-735-1892
ATM Safety
Though ATMs can be a convenient way to access your money, there are still safety precautions to consider when using an ATM. As issuers of ATMs, we want you to be aware of these safety concerns, so please read the following safety precautions.
Review our ATM Safety tips here.
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