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November 2024 - Star of the Month - Donna Villalobos

Employees who bring a positive and uplifting presence in the workplace have much to offer.  Their cheerful attitude, enthusiasm, creativity, collaborative spirits and ability to motivate others brightens the mood and energy level throughout the office.  This month’s Star is one who undeniably embodies these traits, as you will see in the quotes from her coworkers below.  We are pleased to introduce you to Donna Villalobos, Customer Service Representative in the Nacogodoches office, our November Star of the Month.

A graduate of Nacogdoches High School who also studied at Lufkin Community College, Donna joined the Austin Bank team in 2015 as a teller.  She was promoted to customer service representative in 2017 and worked in that role for two years.  After a brief break in service with the bank, Donna returned to her customer service representative role in 2022.  Erick Moreno, Retail Office Manager in Nacogdoches, shares, “Donna is a very hard worker and always up for a challenge.  She is a joy to have around and everyone loves working with her in any type of situation.  She always puts 100% of her effort into anything she does.”  Erick also shares that Donna goes out of her way to help any customer, especially Spanish-speaking customers even though Spanish is not her first language.

Donna shares her creativity with the office, serving as their Chief Fun Agent and in-house decorator for numerous projects – customer gifts, swag bags, and office decorations for all types of occasions.  Her commitment to excellence is shown day in and day out as she seeks to learn new things in order to serve her customers better.  And her positive outlook in every situation builds a healthy and supportive work environment with increased morale and productivity. 

Outside of the bank, Donna and her husband, Richard, enjoy spending time with their extended family and planning trips.  Donna loves attending community events, and volunteering with various organizations.  She and Richard live in Nacogodoches with their dog, Pote, and cat, Lola.

“When I ask Donna to take care of a client request, I never have to follow up because I know it will be done with the care of the customer being exemplary!  Donna always has a beautiful smile that you can hear and see.  Her contagious laugh can be heard throughout the bank, and it always makes me smile.  She is willing and ready to learn in order to excel at her job!”

Francis Spruiell, EVP/Regional President, Nacogdoches

“Donna is a great addition to the Nacogdoches team.  She has a terrific personality, a ready smile, and is always willing to help her customers or fellow employees.”

Dustin Beavers, SVP/Location President, Nacogdoches

“Donna is the heart of the Nacogdoches office.  She truly enjoys her job.  Whether she is helping a customer with online banking, training a new CSR, or helping behind the teller line, she is always smiling and laughing.  Donna truly makes the office a brighter place!”

Teressa Karns, SVP/Director of Digital Banking/Retail Market Manager, Lufkin

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