Posted On: May 13, 2025 by Austin Bank in: Star of the Month
The dictionary defines passion as an intense desire or enthusiasm for something. Passionate employees genuinely care about their work and their employer. The nominations for this month’s Star all highlighted her love for her job and the positive impact she has had on those around her. Please join us in congratulating Nancy Hernandez, Teller Operations Supervisor, on her selection as our May Star of the Month.
Nancy came to work for the bank as a teller in 2020. Working in the downtown Jacksonville office, she held this position for three years before transitioning to a customer service representative role. Building upon her previous experience in the service industry, Nancy continued to hone her skills providing personalized, competent, and proactive interactions with all she met. She is willing to learn new things, and is always ready for a new challenge. In January 2025, she was promoted to her current position, supervising tellers in the Jacksonville office. Nancy’s passion for her job drives her to be attentive and focused, learn new skills, and put in extra effort to complete tasks for customers and coworkers. In her tenure with the bank, she has often stepped outside of her job description to help others across departments, spent extra time researching answers to questions, and has always been one of the first to step up and help with a situation.
The passion Nancy has translates to a positive energy that is contagious to those around her. She is a genuine leader, leading by example, and truly cares about her coworkers and her customers. At all times, she has a big smile on her face, and shares laughter and joy. Nancy builds relationships – mentorships and friendships – with her coworkers, encouraging others and creating an environment of support.
Nancy and her daughter, Jayla, live in Rusk. She is a member of the Jacksonville Lion’s Club and attends Sacred Heart Catholic Church. Nancy holds an Associate’s degree from Tyler Junior College and participates in the bank’s mentor program, providing guidance, advice, and support to new bank employees.
“Nancy is a genuine leader and a true asset to Austin Bank. She displays all of the core values of the bank.”
Dianne Escue, Vice President/Retail Office Manager, Jacksonville
“Nancy’s customer service skills consistently exceed expectations, resulting in highly positive customer interactions. Beyond her technical proficiency, Nancy demonstrates a remarkable degree of self-reliance and dedication; her intelligence and proactive work ethic are invaluable assets to the company.”
Minerva Trujillo, Assistant Vice President/Assistant Retail Office Manager, Jacksonville
“Nancy comes to work every day with a positive attitude and always has a smile for everyone she sees. She is a true team player and is always ready to help in any way she can. She represents every one of the bank’s core values and is very deserving of the Star recognition.”
Misty Evans, Senior Vice President/Retail Market Manager, Frankston
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