The security of our customers is a priority for Austin Bank.
We believe the more you know, the better prepared you will be to recognize and prevent fraudulent activity. A current fraud trend we want you to be aware of uses text messages tailored to resemble legitimate messages from banks.
This smishing (SMS phishing) is a fraud attack that utilizes a compelling text message to trick recipients into clicking a link and sending the attacker private information (passwords, account numbers, etc.) or downloading malicious programs to their smartphone. These text messages may be part of a larger social engineering scheme in that the attacker might call asking for private information before sending the fraudulent text message. This private information is then used in the text to make it appear more legitimate.
Links are often directed to fake website or phishing site that is designed to mimic closely the bank's actual page. Any credentials entered on the phishing site will now be known by the attacker. Links may also be directing you to download and install suggested 'security software'. This malicious application will then have access to credentials you input into legitimate bank apps on your phone.
To protect yourself from a smishing attack you must be able to identify the attack and then ignore or report the message. Smishing messages are dangerous only if the target acts on it by clicking the link or sending private data.
Here are a few ways to detect smishing and avoid becoming a victim:
- The message offers quick money or a coupon code.
- The message contains text to induce a fear response - advising of a security concern, freezing an account, etc. - if no response is received.
- Financial institutions will never send a text asking for credentials or that you transfer money. Do not ever send debit card numbers, ATM PINs, or banking information to someone in a text.
- Avoid responding to a phone number that you don't recognize.
Austin Bank does offer fraud text alerts as a convenient alternative to phone calls. These add another layer of security to your Austin Bank debit card by immediately notifying you of potential fraud on your card. These messages will only ask you for a Yes or No response, they will not ask for any sensitive information. Austin Bank will never ask for your card number, PIN or CVC code.
If you feel uncomfortable with a phone call, text or email received regarding an Austin Bank product, please call our Customer Care Center at 1-800-644-9275.
If you need to reach the Austin Bank fraud center, you may call 1-877-253-8964.
For additional information on fraud, you may visit our Fraud Prevention page.
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