Pay bills from your Online Banking Account and your mobile phone using Austin Mobile™. Our Personal Online Bill Pay system offers many features.
Bill Pay Features:
Online Bill Payment Service is convenient, flexible & secure - enroll today
The Austin Bank Bill Payment Service enables you to pay bills to businesses or individuals anywhere in the US. There are no checks to write and nothing to mail. Simply set up the businesses or individuals within the USA that you want to pay and schedule your payment so it can be processed and arrive at the payee before the payment is due. It's as simple as that to pay your one-time or recurring bills.
Frequently Asked Questions about Online Bill Pay
Austin Bank strives to provide quality communication to our customers. Here are the most frequently asked questions about online bill pay through Austin Bank.
Online bill pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and from which account you want the payment to come. It saves you time you would otherwise spend writing checks, paying bills at company websites and standing in line at the post office.
Yes, it is safe and secure, as well as easy to use.
You can pay almost any business or individual that you currently pay by check-your phone bill, loan payments, insurance-even your dentist or daycare center.
Yes, you may now enjoy these same features and benefits from your smartphone.
Austin Bank provides a demo of the new bill payment product; you may click here to view the bill pay demo. This demo will provide you with a high level overview of what you can expect to see with the new bill payment system. If further assistance is needed, please feel free to contact our Customer Care Center at 1-855-712-0503 or by email at CustomerCare@austinbank.com.
Enrolling in bill pay is simple:
No, you may begin scheduling your bills at the same time of enrollment.
Payment Processing Questions
There is no limit to the number of bills you can pay using the personal online Bill Pay. Fees may apply to Business Online Bill Pay.
For all Austin Bank personal accounts, there is no fee to use Bill Pay. Fees may apply to Business Online Bill Pay.
Payments you make through Bill Pay are delivered in one of three ways:
Laser checks are sent when the biller is not setup to receive electronic delivery.
The funds are removed when the payee receives the funds on a date determined by you.
Receipt time would depend upon delivery method.
No, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day.
You may change or cancel any payment that is in a “Pending” status. You may review your previously scheduled or pending payments in the “Pending Payments” box within the Payment Center.
You can set up “Reminders” and have the option to receive email notification when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center under the “Bill History” tab.
If you need to stop payment, please call at 1-855-712-0503. An agent will advise if it is possible to stop your payment and if a fee applies for the stop payment request.
A non-sufficient funds (NSF) fee will be charged to your account. A second redeposit attempt will be made and if that is also unsuccessful due to insufficient funds, then the account will be charged another NSF fee.
Account-to-Account Transfers (A2A) allow customers to transfer funds between their accounts from Austin Bank as well as to accounts held at other financial institutions. Account-to-Account Transfers require two test deposits to insure proper verification (See online demo provided for specific details)
Popmoney® allows users to ‘Pay Other People’ anywhere, at anytime, using only the recipient’s email address, mobile number, or bank account. It can be used through online bill pay, as well as mobile bill pay. A small fee is charged for each transaction.
Popmoney® payments can be sent to any personal payee (contact) within the United States, including Alaska and Hawaii; however not to U.S. territories, or internationally.
Need Additional Help?
Phone: Contact Bill Pay Support toll free at:
855-712-0503 - available 365 days a year from 6 a.m. to midnight.
In-Person: Stop by any of our convenient locations throughout East Texas during normal office hours. After all, online banking is a great convenience for our customers but we still enjoy visiting with you in person!
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