Have questions about eDocuments? We've got answers.
*Please note - For address changes, email address changes or cancellation of service, please contact:
An eDocument is an electronic copy of your account statement (eStatement) or account notice (eNotice) that you can view, download, save or print at your convenience using Austin Bank Online Banking.
All checking and savings accounts may be set up to receive an eStatement. You may elect to sign up to receive eStatements on any or all of your checking or savings accounts.
Currently only select notices are available as an eNotice. However, once you enroll an account for eNotices, the account will automatically be set to receive any notices electronically that are available in that format now or in the future.
eDocuments are FREE.
No, but all check images are available through Online Banking at www.austinbank.com for up to one year. If check images are requested after they are no longer available online, our normal research fees may apply. These requests can still be made to the address and phone number listed above.
You will receive an e-mail each time a new eDocument is ready to view. This e-mail will include a link for your convenience in accessing your statement or notice. eStatements will be available at approximately the same time of the month that the paper statement was. (Note: The cycle for the statement drop does not change when switching from paper to electronic delivery method.)
No. Paper statements will not be printed for accounts that are enrolled for eStatement delivery.
Paper notices will not be printed if the specific notice is available in electronic format. However, notices not currently available for delivery in electronic format and other correspondence related to your accounts will typically be delivered by mail or other acceptable delivery method.
From the time you enroll for a minimum of one year, your eStatements will be available for viewing online.
Yes. The same features that protect you while using Austin Bank Online Banking ensure your eStatement security.
Yes. Log onto Online Banking at www.austinbank.com, click onto eDocuments and complete the enrollment form to start receiving monthly eStatements, eNotices or both.
No, you must still go through the online banking model to export transactions into other software packages like MS Money or Quicken.
At this time, we are not offering this service.
A message will be sent to the e-mail address provided by the customer when their periodic statement or an electronic notice is available through Austin Bank On-line Banking. The customer is responsible for informing the “Bank” of any change in such e-mail address by sending notice to the address shown above. The notice must provide the name of the account(s), account number(s) and new e-mail address(s). An authorized owner on the account(s) must sign the notification. The “Bank” must have reasonable time to act on such request, which is typically two (2) business days from date of receipt.
The customer can cancel this authorization at any time by providing written notice to the address shown above stating their desire to cancel receipt of electronic statements and to receive printed statements. The request should state the customer’s desire to cancel electronic statements and receive printed statements, provide the account number(s) to be changed and the current address where the statement(s) are to be mailed. An authorized owner on the account(s) must properly sign this notice. The “Bank” must have reasonable time to act on such request, which is typically two (2) business days from date of receipt.