Chasewood Conversion Landing page draft 2

Welcome to Austin Bank

Conversion Information

We are honored to welcome you to the Austin Bank family.
This page is intended to be an online resource in conjunction with the conversion booklet you have received by mail, or upon a recent account opening.

We look forward to building a relationship with you, learning about your needs, and doing our best to make a difference in your life -
to be with you for good.

If you have questions, concerns, or suggestions, please don't hesitate to reach out to us.
It is our desire that this conversion experience to be as easy as possible for you.

PHONE: 800.644.9275 EMAIL: customercare@austinbank.com

Conversion Updates:

Wednesday, 2/19 - All conversion processes are complete and all systems are up and running.
Monday, 2/17 (10:00 p.m.) - Access to consumer online banking has been restored, and you may log in with your existing online banking credentials. An issue does remain with online bill pay. That is currently unavailable and we are working to restore that access as soon as possible.
Monday, 2/17 (8:04 p.m.) - We are currently working to restore access to consumer online banking using your existing credentials.

Conversion Timeline

Friday, February 14

All Chasewood banking centers (including drive thrus) will close at 5:00 p.m. and remain closed through the conversion weekend.
Chasewood ATMs will be unavailable after 5:00 p.m. You may continue to use your Chasewood debit card through Monday.
Chasewood Bank's consumer online banking and telebanking will go into inquire-only status at 2:00 p.m. - no transactions within telebanking or online banking may be performed after 2:00 p.m.
Chasewood Bank's business online banking will no longer be available after 2:00 p.m.

Saturday, February 15

All Chasewood banking centers (including drive thrus and ATMs) are closed.

Monday, February 17

All banks are closed due to the Presidents Day holiday.
All access to Chasewood consumer online banking and telebanking will cease at 2:00 a.m.
Chasewood Bank debit cards deactivated at 8:00 a.m. You may begin using your new Austin Bank debit card at this time.

Tuesday, February 18

All banking centers will reopen with new business hours (see hours to the right).
Access to online banking will be available through AustinBank.com and telebanking available at 888.758.2265.

Houston - Cypress Creek

20333 ST HWY 249, Suite 100
Houston, TX 77070

LOBBY:
Monday - Thursday, 9 a.m. to 4 p.m.
Friday, 9 a.m. to 5 p.m.
Saturday, closed
Sunday, closed

DRIVE THRU:
Monday - Friday, 8 a.m. to 5:30 p.m.
Saturday, 9 a.m. to 12 p.m.
Sunday, closed

Spring - Champion Forest

8500 Cypresswood Drive, Suite 101
Spring, TX 77379

LOBBY:
Monday - Thursday, 9 a.m. to 4 p.m.
Friday, 9 a.m. to 5 p.m.
Saturday, closed
Sunday, closed

DRIVE THRU:
Monday - Friday, 9 a.m. to 5 p.m.
Saturday, 9 a.m. to 12 p.m.
Sunday, closed

Things to Know

Below is a quick reference on some common topics. Please refer to the conversion booklet for full details.

Debit Cards

You will be mailed a new Austin Bank debit card on or before February 3. Please follow the instructions included to activate the card. Your Chasewood Bank debit card will work until 8 a.m. on Monday, February 17. At that time, please begin using your new Austin Bank debit card.

Please note that debit cards will be operating with reduced limits between February 14 and February 18 (during the conversion weekend). You are encouraged to plan accordingly to meet your cash needs during the weekend.

Checking Accounts

While you will be switched to an Austin Bank checking account (see conversion chart in the booklet), most checking account numbers will not be changed. Those that require an account number change will be notified. You may continue using your Chasewood checks as long as your supply lasts. Should you prefer to switch to Austin Bank checks, your initial order will be free when ordered through Austin Bank. (Business checks are limited to a credit of $150.)

Digital Banking

Chasewood Bank's consumer online, telephone and mobile banking systems will go into inquire-only mode at 2 p.m. on Friday, February 14.  Business customers will not be able to access online banking after 2 p.m. on Friday, February 14.

           Beginning Tuesday, February 18, online banking - both consumer and business - will be available at AustinBank.com.  You will log in using your current Chasewood online banking credentials.  (Business customers will receive new log in credentials.)  Upon your first log in, you will be asked to review and agree to Austin Bank's online banking Terms and Conditions before you can continue.

           In addition, those wishing to use telebanking services will continue to use their same credentials, however the phone number will change as of the 18th. For telebanking services on the 18th and going forward, you will call 1.888.758.2265.

Loans

Servicing of your loans will be transferred to Austin Bank at the close of business on Friday, February 14. The account numbers, terms, and conditions of your loan(s) will remain the same. Your monthly payment date will remain the same as well. Continue to make payments on your regularly scheduled due dates with your current coupon or notice. Payments can be made at your nearest location, online, or mailed to an Austin Bank office.