Posted On: April 9, 2024 by Austin Bank in: Star of the Month
Recent Blog Posts
April 2024 - Star of the Month - Diana Rubio
Posted On: April 9, 2024 by Austin Bank in: Star of the Month
An essential part of a successful work team rendering high output performance are individuals who take ownership of their work – their role within the team. This is an indicator of employee engagement, corporate morale and a positive work culture. Our April Star has been nominated for her ability to take the reins of a project and implement it effectively, resulting in increased production of the office as a whole. We are proud to recognize Diana Rubio, Customer Service Representative, for...
March 2024 - Star of the Month - Brenda Gonzalez
Posted On: March 13, 2024 by Austin Bank in: Star of the Month
The Universal Banker position at Austin Bank literally means you must be universal – able to open accounts, handle teller transactions, take loan applications, and any other request that may come in from a customer. Our Lufkin office is fortunate to have an employee who fills this role with an impressive level of skill and compassion. We are proud to honor Brenda Gonzalez, Universal Banker, as our March Star of the Month.
Brenda joined the Austin Bank team in 2019 bringing with...
February 2024 - Star of the Month - Adrianna Sanchez
Posted On: February 12, 2024 by Austin Bank in: Employee, Star of the Month
At Austin Bank, we operate daily on the core values that have sustained us for more than 120 years. Service is one of those. Here we say, “helping people is at the heart of what we do”, and this month’s Star is being recognized for living out that value every day. Known for her willingness to find a way to help not only customers but coworkers as well, she leads her team by example. We are proud to introduce you to Adrianna “Anna” Sanchez, Teller Operations Supervisor,...
January 2024 - Star of the Month - Stacey Herrada
Posted On: January 10, 2024 by Austin Bank in: Employee, Star of the Month
In our days of automated everything and the use of artificial intelligence, there is still something to be said for help received from a human being. In the midst of all of the technology solutions we have available, Austin Bank is proud to offer our customers the opportunity to speak to an individual when they need help or have a question. The Customer Care Center at the bank handles an average of 42,000 calls per month, and managing the staff taking care of this large task is no small feat....
December 2023 - Star of the Month - Heather Stephens
Posted On: December 13, 2023 by Austin Bank in: Employee, Star of the Month
When you think of working for a bank, you can easily list the tellers, lenders or office managers you may see on a daily basis. However, there is a large team working diligently behind the scenes to ensure these front line employees have what they need to conduct business in an efficient, safe, and compliant manner. Our December Star is one such employee, working in the bank’s Bank Secrecy Act (BSA) department. We are honored to introduce Heather Stephens, Operations Officer...
Star of the Month - November 2023 - James Gaskins
Posted On: November 14, 2023 by Austin Bank in: Star of the Month
This month’s Star serves a very important role that often goes unnoticed to those outside of the bank. Possessing a unique skill set that includes an understanding of banking, business and finance, a commercial credit underwriter is a valuable asset for lenders and loan officers. This month we are honored to introduce you to James Gaskins, Senior Vice President and Commercial Credit Underwriter, who has been selected as our November Star of the Month.
Working...
Star of the Month - October 2023 - John Rowe
Posted On: October 10, 2023 by Austin Bank in: Star of the Month
Assisting in the maintenance and security needs for more than 36 locations is no small task, and is often one that goes unappreciated. When things run smoothly, no one stops to thank those that make it so. However, facility management is vital to business operations and adds value to the organization by helping to mitigate risk immediately while also addressing long-term needs. It is our pleasure to introduce you to John Rowe, Assistant Vice President and Security and Facilities Assistant Manager,...
Star of the Month - September 2023 - Jazmin Fino
Posted On: September 12, 2023 by Austin Bank in: Star of the Month
Henry David Thoreau advised many years ago, “Do not hire a man who does your work for money, but him who does it for the love of it.” An employee who is committed to your organization and its values is significant. Their commitment manifests itself in a strong work ethic, high productivity level and a proactive approach to their duties. Our September Star exhibits these qualities and adds great value to our Austin Bank team, as she daily provides evidence of her passion for helping...
Smishing - Protect yourself
Posted On: September 12, 2023 by Austin Bank in: General, Tech Tip
The security of our customers is a priority for Austin Bank.
We believe the more you know, the better prepared you will be to recognize and prevent fraudulent activity. A current fraud trend we want you to be aware of uses text messages tailored to resemble legitimate messages from banks.
This smishing (SMS phishing) is a fraud attack that utilizes a compelling text message to trick recipients into clicking a link and sending the attacker private information (passwords,...
Star of the Month - July 2023 - Julian Mierop
Posted On: July 12, 2023 by Austin Bank in: Star of the Month
This month’s Star is an employee that coworkers like to see coming their way. Committed to helping his team succeed and to do well by his customers, he spreads his positive attitude and commitment to success with all he encounters. For these reasons, and others below, we are honored to name Julian Mierop as our July 2023 Star of the
Month.
Julian currently serves as a customer service representative (CSR) in our Gladewater location. He began his career with the bank...