October 2018 - Star of the Month - Libby Gentry

by Austin Bank 9. October 2018 21:37

Our Austin Bank Star for October plays an integral role in the Whitehouse office, and has proven a reliable source of banking information for her customers.  Since first joining the Bank in 2014, she has consistently desired to grow in her career and expand her knowledge and skills.  We are pleased to announce that Libby Gentry, Loan Assistant in Whitehouse, is our October Star of the Month.

Libby joined the Austin Bank team as a Floater Teller working in the Jacksonville and Rusk offices.  Seeking a position a little closer to home, she moved to Tyler Med Center where she worked as a Teller before moving to her current Loan Assistant position in 2015.  Libby’s Teller background aids in her responsibilities as a Loan Assistant, giving her a foundation from which to better serve her customers.  She is a favorite of customers and they frequently call on her because of their trust in her to get the job done.  Libby is well-liked, easygoing, and efficient with excellent customer service skills.  Millette Stroud, VP/Relationship Manager in Whitehouse shared, “While out during my recent medical leave, Libby stepped up and took care of business.  There was never a doubt about the level of service a customer would receive when Libby was involved.”

A resident of Flint, Libby and her fiancé, Kevin, are eagerly anticipating an October 12 wedding.  She has two labs, Tess and Nola, and enjoys working out and playing softball.  A graduate of Robert E. Lee High School in Tyler, Libby is currently attending the Bank’s Lending School.  She is a Mentor for new Bank employees, shares her experience while training new Loan Assistants and helps teach Loan Assistant School.  Libby is also a volunteer for Junior Achievement, and helps raise funds through participation with the annual JA Bowl-a-Thon.

 

“Libby exemplifies all that Austin Bank stands for - high integrity, service excellence, humbleness and the true desire to be the best.  She provides a level of customer service and professionalism that we all should strive to duplicate . . . truly an Austin Bank Star.”

Jeff King, SVP/Market President, Tyler Cumberland Park

 

“Libby is consistently looking for ways to expand her knowledge and ability to excel in her position.  Her willingness to go above and beyond for the customers has endeared her to many.”

Millette Stroud, VP/Relationship Manager, Whitehouse

 

“Libby is an integral part of the Whitehouse office.  She is always willing to take whatever action necessary to help her customers and is always pleasant and helpful when providing service to her coworkers.”

Kara Fulmer, Retail Office Manager, Whitehouse 

 

“Libby makes being at work a fun place, always brightening someone’s day with her smile.  She wants to learn new things, and once done, she takes responsibility for it.”

Margaret Mullinnix, AVP/Retail Market Manager, Smith County

 

Tags:

Employee Awards | Employees | Star of the Month

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